NAUTILUS COMMUNITY ASSOCIATION, INC. (i.e. Nautilus)
RENTAL POLICIES AND DAMAGE SECURITY AGREEMENT
Please take a moment to read the following important information.
Check-in time begins after 4:00 P.M. Local Time. In some instances, access to your property may be unavoidably delayed due to cleaning or maintenance scheduling circumstances beyond our control. There will be no discounts, credit, or refunds offered due to a late check-in or delays in check-in. Your patience is appreciated in these circumstances. Guests who will be arriving after office hours should make late arrival arrangements by telephone the day of arrival. Early check-in may be available for an additional fee, but due to cleaning and inspection schedules (particularly during the summer season) will require special arrangements.
Check-out time is no later than 10:00 A.M. Local Time. Late check-outs may be available in the slower season for an additional fee; however, it would require special advance arrangements. If you depart after 10:00 a.m. you may be subject to additional charges up to and including the full daily rental rate.
Family-Oriented Rentals Only! The person making the reservation must be 25 years of age or older and must occupy the rental property the entire term of the reservation. The person over the age of 25 who has reserved the unit will be held accountable for all persons who are under the age of 25. Any violators will be evicted according to Florida Statute 509-141 with forfeiture of all monies.
Responsible Renter. As the Renter, you agree to be an occupant of the Property for the entire duration of the rental. You agree to be solely responsible for your actions and the actions of all family members, guests and invitees (collectively, “Occupants”) present at the Property at any time during your stay, and to ensure that all Occupants understand and comply with the terms.
Payment and Cancellation Policy. A $250 advance payment is required at the time of booking for a reservation to be valid. The final balance is due 30 days prior to check-in. If we have not received another form of payment 30 days prior to your check-in date, your credit card will be charged automatically. Cancellation of rentals that are made more than 30 days prior to the arrival date will forfeit $50. If you cancel within 30 days of your arrival you will forfeit 100% of the total reservation amount. We will try to re-rent the property, with a goal of receiving the total rent indicated in this Agreement. If we can find a substitute Booking Guest at an amount equal to or greater than the rent, then we will refund to Guest any amounts Guest has paid less $50. If guest must shorten their stay within 30 days of arrival or after checked in, no refunds will be provided for the nights not used. Long term guests (28 days or longer) must cancel at least 60 days prior to arrival. We encourage guests to buy Travel Protection Insurance to protect themselves. Once you are within 30 days of check in there are no moving dates, nor moving units. No refunds will be given for late arrivals, early departures, or cleaning and maintenance concerns. If present and reported, all cleaning or maintenance concerns will be corrected promptly.
Methods of Payment We accept Visa, MasterCard, and Discover credit cards. Other acceptable methods of payment greater than 30 days from check in include personal check, cashier’s check, certified check, and money order. A credit card will be required at check-in for damage to the Rental Unit.
Travel Protection Insurance We have partnered with Generali Global Assistance Travel Protection to provide coverage for our guests. Generali provides cancellation and interruption services as well as emergency assistance and travel services. The travel insurance is optional, and the cost is 6.95% (subject to change) of your total reservation stay. (Rates are subject to change without notice). We strongly recommend coverage.. To learn more about CSA please visit www.vacationrentalinsurance.com. The travel insurance protection, if purchased, provides reimbursement for unused, nonrefundable payments if your trip must be canceled for a covered reason. By way of example only, covered reasons include: mandatory hurricane evacuations, sickness, injury or death, armed service revocation, involuntary termination of employment or other specific reasons listed in the travel insurance policy. For coverage inquiries guests should call (866) 999-4018. The travel insurance premium is nonrefundable. You may also purchase travel insurance from a third party – there are even some policies available that are CFAR (cancel for any reason).
Cleaning Fee. We require a one-time departure clean fee to be paid by the guest to cover the cost of normal cleaning. Rates are subject to change without notice. All units are subject to a departure clean based upon size of a unit. A one-bedroom unit is $139 plus tax, a two-bedroom standard is $149 plus tax, a two-bedroom penthouse is $159 plus tax and a three bedroom is $159 plus tax. Rates are subject to change. This fee is included in the total for your reservation.
No Daily Maid Service. Your unit will be cleaned to quality standards prior to your arrival. Guests are responsible for cleaning the unit during their stay and for leaving the unit in good condition at checkout. Please maintain the cleanliness as if it were your own. If your unit is found abnormally dirty at checkout, you may be subject to additional cleaning charges. UPON ARRIVAL, IF YOU HAVE HOUSEKEEPING ISSUES OR PROBLEMS, PLEASE REPORT THESE ISSUES TO THE OFFICE SO THAT WE MAY PROMPTLY ADDRESS ANY HOUSEKEEPING ISSUES. NO DISCOUNT, CREDIT, AND NO REFUND WILL GIVEN DUE TO HOUSEKEEPING ISSUES. No use of spray or gel tan products that can rub off on sheets, etc., nor of glitter, or hair dye. You will be charged for damaged items such as sheets, furnishings, etc. and/or an additional cleaning fee.
Supplies Provided in Your Rental. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We suggest you bring beach towels. We do not permit towels or linens to be taken from the Rental Units. The Rental Unit will be stocked with an initial supply of trash liners, toilet paper, paper towels, bath soap and dishwasher soap. Extra items needed are your responsibility to purchase or bring. Guests will need to provide their own paper items and cleaning supplies as well as any spices, condiments, coffee filters, dishwasher tablets and laundry detergent as well as other food items desired. A standard drip coffee maker is provided. The initial supply of towels includes 4 of each for 1-bedroom units, 6 of each for 2-bedroom units and 8 of each for 3-bedroom units. All our units do include a washer and dryer for your convenience.
Third Party Fees. Service fees may apply to guests who reserve online with third party booking websites such as VRBO, Homeaway, etc. Third party service fees are neither controlled nor collected by us, and as such are not reflected on reservations statements provided by us.
Furnishings. All units are privately owned. Décor, colors, furnishings, and inventory may change and vary from home to home. However, all units will provide the same general features, such as a fully equipped kitchen, washer and dryer, drip coffeemaker, dishwasher, refrigerator, stove/oven, microwave oven, blender, iron, central heat and air conditioning, and televisions. Please do not rearrange the furniture. Please do not move items from one unit to another.
Owners’ Closets. Units may have one or more locked areas or closets that are reserved for the storage of the owner’s personal property and are not included in the use of the rental. Please respect these areas. Forcing open a locked owner’s closet is considered breaking and entering, and charges may be filed accordingly.
Entry to Property. Representatives of management or the owners may enter the unit at any time to make repairs or as needed to inspect and ensure the safekeeping of the property.
After Hours Lock Out. Our condos are equipped with electronic deadbolts that use an entry code. Also, there is an entry lever underneath. Do not lock the entry lever and then leave your unit as these require a key to enter. If you should become locked out of your unit after business hours, a lock out service is available. A lockout fee of $50 will apply.
Departure. Please leave the unit neat. Please place any dirty dishes in dishwasher and start. Strip all the beds and put the sheets at the foot of the bed, dirty towels should be placed in the bathtub. Trash is to be removed when you depart. The trash chute is by the south elevator (gulf front building) on each floor. All trash must be bagged. Units left with dirty dishes and garbage will be subject to an extra cleaning fee.
Maintenance or Housekeeping Issues. During your stay, please promptly report upon discovery any maintenance or housekeeping problems. Staff may enter the property to respond to any maintenance and/or housekeeping issue(s) during your stay without prior notification. You agree to give us a reasonable amount of time to respond to your report and to cooperate with our efforts to address the concern or provide a remedy. No refund or rate adjustment will be made for unforeseen maintenance issues or system failures.
Utilities/Internet. No compensation will be given for temporary outage of electricity, elevator, water, cable, or internet. As these are provided by third parties, we cannot guarantee service. Outages will be reported immediately, and all efforts will be made to have them restored as soon as possible.
Swimming Pool. Hours are from 9 a.m. until 10 p.m. No glass or food is allowed in the pool area. Posted rules must be followed. No lifeguard or safety personnel are provided.
You agree that any use of the swimming pool is at your own risk, and you agree to assume all risk of harm, injury (including death), and/or loss to persons or property resulting from use of such swimming pool. Further, you agree to indemnify, defend and hold Nautilus and the property owner harmless from and against all cost, expense, liability, damage, injury (including death) and all other causes of action whatsoever arising from or related to use of the swimming pool by you or your invitees, licensees, guests, family members, agents, permittees, or other persons using the pool during your stay.
Beach Service Complimentary beach service is provided on reservations of 14 days or less on a seasonal basis (March 1st to October 31st). It includes two (2) chairs and one (1) umbrella subject to weather permitting. If you need additional chairs the beach attendant can assist with that rental. Our beach service is contracted with Sunset Beach Service. They also offer kayaks and paddleboards for rent. www.sunsetbeachservice.com
Absolutely no Animals Allowed. Animals are not permitted in rental units. If evidence of an animal(s) is found in your unit or on the premises, you will be evicted immediately with no refund of rent. You will incur an additional charge for cleaning/damage if any evidence of a pet is found in the unit. You agree that a prohibition on animals is not a guarantee that an animal has not been inside the Property or that the Property is free of animal or pet allergens. Service dogs are not considered pets and are allowed in accordance with Federal law. If you have a service dog accompanying you, please notify us at booking so that we can get you our policy and procedures to make a reasonable accommodation. Owners of service dogs will be financially responsible and liable for any/all damages, injury (including any injury to the service animal), and all extra cleaning, pest control, or replacement costs for furniture, fixtures, or equipment. Emotional Support animals are not service animals and do not have the same rights. False claiming of Service Animals is a crime under Florida Statute and is a misdemeanor with penalty of a fine and community service.
Smoking Policy. No smoking, including vaping and e-cigarettes is allowed in our Rental Units. Violators may be evicted, and all prepaid rents may be forfeited. Violators will also be charged a minimum of $250 for cleaning and deodorizing if any evidence of smoking is found. Smoking is permitted outdoors only – if on your patio you must close all sliding glass doors and windows. All cigarette butts and smoking debris must be disposed of appropriately. Marijuana smoking is strictly prohibited.
Balconies. Hanging any items from balconies or windows is strictly prohibited. Throwing anything off of balconies, windows, or from a higher floor of any building is a CRIMINAL OFFENSE. No dumping of ice/water from chests/coolers from balconies or walkways. Violators will be fully prosecuted and will be subject to immediate eviction with no refund. A clean up fee of $250 will be charged.
Trash. Trash must be deposited in the dumpster in the trash room on the 1st floor. There are trash chutes on each floor across from the south elevators for your convenience. Leaving trash in the parking lot, walkways, corridors, elevators, stairways is strictly prohibited. Please do not litter; trash containers are located throughout the complex.
Maximum Number of Guests. One-bedroom units – maximum four (4) guests. Two-bedroom units – maximum six (6) guests. Three-bedroom units – maximum eight (8) guests. If there is more than the specified number in a unit, you will be asked to leave immediately with forfeiture of all monies.
Parking Permit. All vehicles must have Parking Permits to be displayed in vehicle. Unauthorized vehicles may be towed at owner’s expense. Maximum of two (2) parking permits per unit. Recreational vehicles, including boats and trailers, etc. fitting within the boundaries of a single parking space will be allowed to park in designated areas only. Vehicles including motor homes, RV’s, vans, etc. are not to be occupied while on property. No oversized vehicles, motorhomes, boats, or trailers allowed. Parking is at your own risk. Please lock your vehicles.
Damage Security Agreement and Authorization. Guest understands and consents to the use by Nautilus of the credit card Guest has provided (hereinafter “the Credit Card”) without necessity for original signature on the charge slip, the facsimile, copy and/or an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental unit is vacated. Guest expressly authorizes Nautilus to charge to the Credit Card such amounts as may be necessary to pay for the cost and expenses for any and all repairs and replacements due to damage to the Rental Unit and/or the Premises caused as a result of any act of negligence, carelessness and/or intentional acts committed by Guest and/or by any person occupying the Rental Unit during Rental Term.
Reporting Damage. Please note any damage to the Rental Unit upon your arrival and report it immediately to our office to avoid possible liability. You shall be responsible for all damage to the Rental Unit. Each unit is inspected upon departure, if unreported loss or damage is discovered after your stay, we will charge your Credit Card.
Sliding Glass Doors and Windows/Strong Wind Drafts. You are advised to close all balcony doors before opening the front door to avoid potential serious injury. Strong winds or drafts may cause the front door to shut unexpectedly and forcefully. Do not leave the front door open while using any balcony doors. You accept and assume all liability for injury or death and any property damage caused by strong winds and drafts occurring in the unit.
Also, if you have the sliding glass doors or windows open, please ensure that the air conditioner/heater is turned off. Use of the air conditioner with them open can cause the unit to malfunction and you may be liable for repair. Some unit owners have sensors that automatically turn off the air conditioner/heater if the sliding glass door is kept open. Also, keeping the sliding glass doors and windows open invites Florida insects into your unit.
Good Neighbor. Quiet Hours are from 10:00 p.m. until 9 a.m. Parents are responsible for supervising their Children. Loud, unruly behavior, offensive language and running along the walkways and pool area are prohibited. Please treat the Property with the same care you would use with your own residence. Ball tossing, Frisbees, playing or running on or in the parking lot, walkways, corridors, elevators, lobby, stairways is not permitted and the use of roller skates, roller blades, skate boards, scooters, hover boards, or fireworks on association property is prohibited.
Outdoor Cooking. No outdoor cooking on balconies, walkways, or parking lot. An area with barbeque grills is located on the ground floor.
Beach/Sand Dunes. Please help keep our beaches beautiful. Walking on the sand dune is strictly prohibited. Please only use our walkover to the beach. If you are physically limited – there is a public access next door that has a handicapped ramp to the beach. Please leave nothing but your footprints behind. No glass allowed on the beach. Underage drinking will get you arrested.
Drugs/Controlled Substances. Any person occupying the Rental Unit during Rental Term who is found using controlled substances or allows others to use controlled substances, illegal drugs on the Premises will be immediately denied continued occupancy at the Premises. Smoking of marijuana is strictly prohibited.
Criminal Activity Prohibited. Use of the Property for any criminal activity is prohibited and may result in fines, prosecution, and/or your immediate removal from the Property. This prohibition extends to use of the Property’s internet service, if any, for criminal activity, including but not limited to unlawful downloads of copyrighted material, including movies, music, software or other material. We may cooperate with any investigation of alleged criminal activity that occurred at the Property during your stay.
Substitution of Property. While we make reasonable efforts to honor your original booking assignment, we reserve the right to change unit assignments as circumstances dictate. On rare occasions, due to ownership changes, properties being removed from rental use, or a need for extensive repairs or maintenance, the Property may not be available for rental on the dates of your reservation. We reserve the right to substitute a comparable property. If comparable accommodations are not available, you will have the option (1) selecting from other available properties (in which case you are responsible for, or will receive the benefit of, any difference in cost) or (2) receiving a complete refund of your reservation payment. We will not be responsible for any other expenses or indirect costs resulting from the unavailability.
Advance Reservations. We accept reservations up to one (1) year in advance. We can confirm reservations for a future date, but we cannot confirm or guarantee rates for dates beyond the current published rental rates.
Subletting. No subletting is allowed. The Rental Unit and/or reservation, or any rights arising under a reservation cannot be assigned, transferred, or sublet. Your reservation is not assignable or transferable to any other party, and any attempt to do so will be null and Void, and result in immediate cancellation of the reservation and forfeiture of all rental payments, deposits, and fees. The person listed on the reservation must occupy the unit the entire reservation. No refunds will be given.
Falsified Reservation. Any reservation obtained under false pretense will be subject to forfeiture of advance payment; deposit and/or rental payment and the party will not be permitted to check in.
Rules and Regulations. All guests are required to conform to all rules and regulations which are provided. Guests are subject to eviction, according to Florida Statute 509.141 with all monies lost.
Construction. Nautilus cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience arising from or related to construction in the area. No refunds can be given in the event of construction nearby the rental property. Please note that if you come in the slower season there is more of a chance that construction may be going on and our lower rates reflect that.
Personal Items. Management will not be held responsible for acts of theft, vandalism, or other damages to the guest’s personal items left in the unit, nor their vehicle. Please lock your unit when departing. Please make sure your vehicle is locked also. Neither management nor the owner is responsible for personal items left on the premises by guests upon departure. If you wish to have them returned, you will assume the cost of shipping as well as a charge for the labor to have them item shipped.
Rates. Published rental rates are subject to change without notice. We expressly reserve the right to correct rates that may have been misquoted due to human error, negligence, or computer error.
Agent for Owner. We serve as the agent for the owner of the rental unit.
Liability. Guest agrees to indemnity and save Nautilus, its officers, directors, management, employees, and agents, as well as Property Owner, harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the Premises by the Guest, tenants or guests or from any carelessness, neglect or improper conduct of any persons entering, occupying or visiting the Premises.
Requirement for Check In.
You must have read the rental agreement and be prepared to sign once you arrive. You will NOT be allowed to receive your door code and parking pass at check-in until you have signed and acknowledge these Rental Policies. Your continuing your reservation after receipt of policies acknowledges your agreement to these rental policies. IMPORTANT: FAILURE TO SIGN OUR RENTAL POLICIES ACKNOWLEDMENT WILL RESULT IN YOUR DEFAULT UNDER YOUR RENTAL AGREEMENT; FOREFEITURE OF ALL MONEY PAID (AS LIQUIDATED DAMAGES); AND LOSS OF YOUR RENTAL ACCOMODATION WITHOUT REFUND.
NAUTILUS COMMUNITY ASSOCIATION, INC. (i.e. Nautilus)